Delivery guarantee

Australian orders

Speedy delivery is a must when you want your hair products asap so we use Australia Post for the majority of services due to their ability to deliver Australia-wide within reasonable time-frames (wholesale account orders are usually sent via courier unless otherwise arranged).

For individual purchases we understand we may not have a stockist near you for a local pick up so if you spend over our minimum requirement you will receive free shipping!

We aim to send your order the same day but as we are a small business sometimes it may not be possible but we always ensure orders are despatched within 3 business days.  Depending on where you are delivery is typically within 2-5 business days from date of despatch. We aim to notify you at every step of the process so you’ll know where your order is.

Should your goods arrive damaged or be lost in transit we will replace the order at no expense to you, evidence of damage may be required. For damaged goods please notify us within 3 business days of receipt of delivery. Should your order not arrive within 2-5 business days from date of despatch please notify us immediately. Late or lost deliveries will require an investigation before a replacement is arranged.

Collection / Pick Up Orders

We are based in Wellington Point, Qld, Australia and offer a collection option for local customers. Please note that we do not have an office/warehouse that is open during standard hours so if you’ve chosen “collect” as your shipping option at checkout you will receive an SMS from us with all of the details as soon as your order is ready. This ensures your order is picked, packed and ready to go and that there are no delays when you arrive.  We aim to have collect orders ready within 24-48 hours Monday to Friday excluding public holidays.

International Orders

We accept international orders to New Zealand and freight will be calculated based on Australia Post rates, all prices shown are in Australian Dollars. International orders can take up to 3 weeks to be delivered so please be patient! We do our best to get it to you quickly but rely on the postal service. Freight is calculated by the website so if you think postage is incorrect we are happy to provide a specific quote by a real person!

Stock Availability

We do our best to ensure we have all products in stock however on occasion we may not be able to supply the product/s you are after. Should this be the case and you have ordered other products the WHOLE order will be placed on backorder and despatched as soon as all stock is available. Should you wish for the rest of your order to be despatched and not wait for stock to be available please make a note on your order and the backorder will be placed separately with a secondary freight charge applicable.  We usually don’t delete lines from our range, however, should this occur and we are unable to supply an item you have paid for you will be offered a full refund or exchange for a similar item. Exchanges/replacements/refunds will be completed within 14 days.